Recruiting Management is a recruiter to candidate tool that is highly configurable and offers flexible workflow. The application, however, was complicated to configure and difficult to accomplish certain talent acquisition tasks from reviewing candidate pools, scheduling interviews and managing requisition statuses across the board. The application still ran on a legacy system which meant clients experienced extreme latency, the UI had not been updated to the company's Visual Design Language standards of assets and patterns, and there was still a large backlog of client requested enhancements that needed to be addressed. Prior to my involvement, there had been a 2 year long effort to make improvements to the UX and the interface. However, several issues still existed where the UX was still not reaching its potential. I was asked to join the RM team in hopes of offering UX guidance from a process and strategic standpoint. This meant coming in, identifying where the UXD process was falling short and help fill in the gaps.
Upon my arrival, it was apparent that the current UX contributors simply were not taking the time to fully understand the product and get to the bottom of why specific client feedback was an issue in the first place. I introduced discovery methodologies into the process and worked with the UX researcher, the product team and the development team to walk through the task-based lifecyle of each user and mapped out their step by step process of posting and hiring for a requisition. Through internal workshops and numerous client feedback session for each feature, we were able to more clearly understand each user's day to day activity within the system which also surfaced many previously unaccounted for use cases. These steps were mapped out in flow diagrams, further validated and ultimately used as we worked through design solutions in the iterative design process of wireframing, testing and visual design.